Sandman Signature Toronto Airport Hotel

I stayed at this hotel for 4 nights. Unfortunately, my first impression was disappointing: the initial room I was given was not properly cleaned. The bed sheets were clearly not changed after the previous guest, the bathroom was dirty with hair on the floor, toothpaste in the sink, and even the toilet was left unflushed with the lid open. After calling the front desk, I was moved to another room, which was clean and comfortable. The renovated room itself was cozy, well-equipped, and the mattress was incredibly comfortable — I slept perfectly every night. However, the front desk staff were unfriendly and made me feel as if I was asking for a favor rather than being a valued guest. This is disappointing, as they represent the face of the hotel. On a positive note, the housekeeping staff made a much better impression. One housekeeper on the 7th floor kindly provided me with fresh towels and toiletries with a smile. I would have loved to mention her name and recognize her professionalism, but unfortunately, I didn’t catch it. Another housekeeper, Luda, was especially helpful — she explained where the pool was and brought me an extra bathrobe. Their professionalism and friendliness really improved my overall stay. I would suggest management pay closer attention to how rooms are cleaned before guests check in, and also train front desk staff to be more welcoming. Overall, my stay was a mix of positives and negatives — with better consistency in service and cleanliness, this hotel has the potential to offer a truly great guest experience.

Loved our stay!!! From the pick up at the airport, to the warm welcome of Patricia at the front desk. Patricia went above and beyond in helping us with our smooth check in to giving us information that she knew we would need as first timers in Toronto. We look forward to our next travel to this city.

I really like this hotel. It’s not fancy and new but the suite was spacious, well equipped (washer and dryer and a well stocked kitchen). The staff were wonderful and accommodating, with a special shout-out to Katherine for her help and kindness on a cancelled flight day. Moxies being attached to the hotel is a great addition to the experience. I will definitely be back!

I want to personally shout out Yessi & Noah, they were incredible staff members who facilitated my every need and answered all my questions, even about transportation during my book tour, and they assisted me and my assistant above and beyond what we had expected. I hope both their pillows are always cold, all their traffic lights are green, and that they never stub a toe again. The service will bring me back here on my next book tour for certain. The rest of the staff were also wonderful and helpful anytime I called down for something or had a question at the front desk. Although the rooms are older, with some things in need of repair, the gym was really decent for a hotel gym and the pool is heated although the hot tub could have been hotter it was very much relaxing and comfortable after several days of travel. Hands down the best part of this place is the staff although the ability to charge the restaurant to my room was pretty great, the staff was absolutely the icing on top and I wish them all the absolute best.

I had a long month + stay there, the front desk crew and manager were awesome and attended to my needs as much as they could. Thank you Laurie’s and gentleman for your patience and understanding!! For me the location was perfect, close to work and restaurants. I would go back there for long stay at the airport, very practical room with kitchen and laundry machines.

I had the chance to stay at the Sandman Signature Toronto Airport Hotel after my flight was unexpectedly cancelled, and I must admit, I was initially skeptical when I was told the hotel would be Sandman Signature. As someone accustomed to high-end hotels, I wasn’t sure what to expect. However, I was genuinely surprised by how fantastic my stay turned out to be. From the moment I was picked up by the shuttle, I could tell the staff were incredibly professional. The service was top-notch throughout my stay. The rooms were immaculate, offering a comfortable and relaxing environment. The Restaurant food at both dinner and breakfast was delicious, and the service from the waitress and coffee lady was outstanding, attentive and friendly. I can confidently say I would rate everything a perfect 10 out of 10. I hope to visit the Sandman Signature again whenever I find myself back in Canada.

My partner and I stayed here and I cannot say enough good things about the staff. We arrived on December 25th late and the front desk staff were extremely accommodating and friendly. They truly made our holiday! The next day in a literal blizzard they got us a cab when the shuttle wasn’t able to run on time due to the weather and a delay - and they covered the cost of the cab because of it. Everyone was extremely friendly and kind and the room was clean and quiet. What an amazing Christmas experience.

We recently stayed here the night before we flew out of the Toronto Airport. This was booked by our travel agent. Front desk staff were friendly and very accommodating. It was wonderful to be able to leave our car for 8 days and no extra charge when our flight was delayed because of the snow storm. Transport to the airport was via shuttle and since we left there at 4am we didn't get breakfast. On return, we called for a pick up. Since the driver was busy they told us to take a taxi and they reimbursed me upon arrival at the hotel. We would definitely stay here again.